A professional office administrator effortlessly combines a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed.

An emerging trend in the Administrative field has seen Secretaries, PAs and Administrators assume more responsibilities that have traditionally been classified as ‘management' tasks.

Date: T.B.A 2011 : Location: -- Time: 9.00am - 5.00pm

Though this shift is a great opportunity, both for career development and for corporations to streamline their administrative process, the relatively new position of “Professional Office Administrator” has raised many questions among Administrative professionals, including, “What does it take to be an effective Office Administrator?”

“Having the know-how and confidence to create a dynamic and stimulating office environment, where systems and people work together effectively to achieve the desired result.”

Being a Professional Office Administrator is not for the faint-hearted! Gone are the days where your workplace success was based solely on your performance. Your effectiveness as a Professional Office Administrator is reflected by the example you set for staff, the quality of work they produce, and the degree to which your office runs smoothly on a day-to-day basis. In addition, you are required to manage relationships with suppliers and co-workers, exercising your influencing abilities in a subtle way to make sure that helping you out is always high on their priority list.

This two-day course has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships, broaden their contribution to the team and achieve excellence in the service they provide to colleagues and customers, and to enhance their career.

With the diverse demands and responsibilities you face as an Office Administrator, it is essential that you are equipped with the tools you need to succeed!

OBJECTIVES

At the end of the programme, participants would be able to:

• Secure the best value for money by learning how to source quality suppliers, negotiate fees and enter into Performance Contracts/ Service Level Agreements
• Ensure that your office runs smoothly on a day to day basis by implementing a step-by-step approach to tackle any problem successfully
• Contribute to the financial efficiency of your company by learning how to run a lean, cost-effective office
• Write office policies and procedures that need to be followed so that staff and co-workers can avoid making time consuming and costly mistakes
• Make a smooth transition from Administrator to Professional Office Administrator and excel in your position by understanding exactly what your company requires of you
• Minimize misunderstandings and unproductive behaviour in your office by learning how to communicate clearly with staff, colleagues and superiors
• Develop a good relationship with your staff and co-workers, which will enable you to influence and motivate them to achieve your objectives

Don't get left behind! Make sure that you harness the new skills sets that are shaking up the Administrative Profession!

METHODOLOGY

There will be a combination of instructional methods employed in this course. The course uses engaging facilitated discussion techniques followed by individual, class or group exercises, games, brainstorming and role plays. All these are designed to illustrate the theory and its application to pragmatic problems.

COURSE CONTENT:

Module 1: Making the Transition from Administrator to Professional Office Administrator

• - Balancing the Multiple Roles of an Professional Office Administrator
• - Assessing Your Performance and Mastering Self Management Skills

   

Module 2: Key Areas of Competency for the Professional Office Administrator

• - Getting to Grips with Company Objectives, Policies, Procedures and Protocols
• - Contributing to the Financial Efficiency of Your Company
• - Office Related Procurement, Supplier Contracts and Service Level Agreements

   

Module 3: The “People” Aspects of Office Management

• - Getting Things Done Through Other People
• - Practical Communication and Conflict Management Skills

   

Module 4: Practical Tips for Dealing with the Challenges facing Office Professionals

• - An Introduction to Problem Solving and Decision Making

Registration Fees:-

RM 980 per participant ( includes morning/tea breaks and lunch for 2 days, course notes and a Certificate of Attendance)

Download Registration Form :