English undoubtedly is the global language of communication which has gained importance especially in the commercial world. Today no matter where we reside in this world, we are easily connected by various means of modern communication technology using English.

Date: T.B.A. : Location: Holiday Inn Glenmarie, Shah Alam -- Time: 9.00 am - 5.00 pm

However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary. As such in this business-centred world, effective use of English for written and communication either at workplace or for international business is the only way one can achieve success.

Whether you are writing a letter, a report, a memo or an email, you must have good command of English as this will help you reach the reader or recipient, and get the result or feedback that you want. This 2-day programme will help you compose letters, reports, memos and email in various scenarios, overcome the common grammatical errors and communicate in an effective and professional way.

OBJECTIVES

At the end of the programme, participants would be able to:

• Write good business correspondence accurately and professionally
• Construct simple and complex sentences and direct to the point
• Make your email interesting to read
• Know the etiquette in email writing
• Identify the purpose and objective of various reports
• Structure the content in point form
• Draft the report
• Compose the report based on the data, facts and figures, and information into its findings with proper terminology, vocabulary and grammatically correct sentences
• Draw conclusions and make practical suggestions and recommendations based on the findings

METHODOLOGY

Interactive classroom lectures, demonstration through visual aids, samples of business correspondence and email writing, practical email writing by each participant, preparing and drafting various types of reports, and presentation of the reports by each participant.

COURSE CONTENT:

1. Grammar for Writing Skills

Explanation on the importance of grammar would be given, so that letters, reports, memos or emails are free of grammatical errors.

2. Business Writing Skills

   1. The “Seven Cs” of Principles of Effective Business Writing Skills
   2. Correction on typical verbosity of phrases, sentences, paragraphs and business letters namely:
      
      1. Unnecessary words and phrases
      2. Wordy phrases
      3. Low information content words
      4. Redundant words and phrases
      5. The correct way of writing business letters

          

3. Email Communication

   1. The 4 Rules for email
   2. Email Disclaimer
   3. 25 email etiquette rules applicable to companies
      
      1. An enquiry for a product and requesting for a catalogue.
      2. Introducing a new product to a client
      3. Placing orders of products
      4. Sending consignment by sea and air
      5. Offering an agency
      6. Enquiring freight rates
      7. Informing the importer of the shipment of goods
      8. Replies to all the above emails
      9. Other miscellaneous emails.

          

4. Report Writing

   1. Informational Report

   It is presented in an organised set of facts/findings based on a situation or problem, routine matters which do not require any analysis of data.

   2. Analytical report

   Analytical report presents solutions to problems which are used later in the process of decision-making. This report requires conclusion and recommendation based careful analysis of the findings such as suggesting a Change, Improvement or New Ideas.

   - Report writing involving linear graphs, pie charts and bar charts.

   3. Preparation of Progress Report

   4. Preparation of Executive summary

Registration Fees:-

RM 980 per participant ( includes morning/tea breaks and lunch for 2 days, course notes and a Certificate of Attendance)

Download Registration Form :