Business English communication undoubtedly is the global language of communication which has gained importance especially in the commercial world. Today no matter where we reside in this world, we are easily connected by various means of modern communication technology using English. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary. As such in this business-centred world, effective use of English for communication either at workplace or for international business is the only way one can achieve success.

Date: 25 & 26 th APRIL 2011 - Location: Hotel Singgahsana, Petaling Jaya, Selangor Time: 9.00 am - 5.00 pm

OBJECTIVES

At the end of the programme, participants would be able to:

• Use English in a realistic working context
• Participate more successfully in business activities
• Expand their professional vocabulary
• Communicate clearly in such a way that there is exchange and flow of business ideas between two parties
• Organise ideas and present them in an appropriate manner
• Communicate with superiors and all levels of staff with confidence
• Develop skills in asking questions that give them information they need
• Enhance their ability to handle difficult business communication situation.

METHODOLOGY

Interactive classroom lectures, demonstration through visual aids, samples of written exercises, and role plays.

OUTLINE OF BUSINESS ENGLISH COMMUNICATION SKILLS

1. Language Focus – Grammar, comprehension & vocabulary.

2. Greetings, Polite Expressions and Responses.

3. Description on – company, management, meetings, human resources, common terminology and expression used in the company and all things relevant to the company brought up by participants.

4. Official communication with superiors, colleague, subordinates and customers.

5. General communication with superiors, colleague, subordinates and customers.

6. Language Activities & Practice Situation

• Telephoning
• Problem Solving
• Report Writing
• Oral Practice

7. Role play by participants: Acting in various situations such as workplace, customer service, official meetings, etc, questions and answers on current topics, talk on current topics of interest etc.

MODULES

Module 1: What is communication?

Importance of communication

Means of communication:

• Verbal/oral communication
• Written communication
• Telephone communication, text message
• Email communication,
• Non-verbal communication

Module 2: Types of communication

• Daily communication and conversation
• Asking for and giving information

• Asking for favours
• Offering assistance
• Extending, accepting and declining invitation
• Asking and giving opinions

Module 3: Telephone communication, conversation and etiquette

• Tips on how to use the telephone
• Greetings
• Polite expressions
• Responses

Module 4: Communication and conversation at the office and workplace

• From superior to subordinates (instructions, directives, guidelines etc.)
• From subordinate to superior (report, proposals, recommendations etc.)
• Among work colleagues
• Meetings
• Human Resource – Job interviews

Module 5: Communication with private sector (official)

• Business entities and companies
• Corporate bodies

Module 6: Oral practice

• Trainer will ask several questions on current topics, and participants will have to answer.
• Topics are given to participants and each one has to talk on the topic.

Registration Fees:-

RM 780 per participant ( includes morning/tea breaks and lunch for 2 days, course notes and a Certificate of Attendance)

Download Registration Form :