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Persada RAY - Training
Kursus Pengurusan Majlis dan Protokol PDF Print E-mail
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Sesebuah organisasi sama ada kerajaan atau swasta, pertubuhan atau persatuan tidak dapat lari dari menganjur dan menguruskan majlis, sama ada rasmi atau tidak rasmi, diperingkat dalaman, organisasi, negeri, malahan diperingkat kebangsaan atau antarabangsa.

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Effective English Communication Skills PDF Print E-mail
Communication takes many forms. In a typical work day you may communicate with customers, clients, co-workers (including superiors, subordinates and colleagues), vendors, and city, state and federal representatives. On occasion you're also speaking with the media, members of your association or even competitors. A good command of the language is highly sort after communicational skill in the working world today. It is an essential prerequisite in the business field as globalization is a factor which has crept into every nook and cranny of the world. The world is now a village and communications across seas is no longer impossible. As such the most common language needed for international communications is English.
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Telephone Etiquettes - Making a Great First Impression with Customers PDF Print E-mail

One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a giant difference to your customers and your profits. Telephone etiquettes and techniques would provide you with tools and techniques to communicate confidently and professionally over the phone. This will further help your employees to develop and master the techniques that will enhance your company’s image. This training includes dynamic trainee/trainer interactions and discussions, written and oral exercises, visual aids, and a proprietary workbook for each participant to take back to the workplace..

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Kursus Pegawai Pengurusan Pelajar dan Pegawai Penasihat Persatuan Pelajar Institusi Pengajian Tinggi PDF Print E-mail

Mengurus pelajar dan menasihati pelajar adalah satu tugas yang mulia dan penuh dengan cabaran. Secara umumnya pegawai pengurusan pelajar dan pegawai penasihat persatuan pelajar atau kumpulan bagaikan seorang guru yang menggalas tanggungjawab mendidik pelajarnya menjadi insan cemerlang yang berkebolehan membina tamadun dan peradaban bangsanya.

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Customer Service Excellent Performance Programme PDF Print E-mail

Providing Customer Service well, whether it is internal or external contact, is vital for continued business success. Through Service Excellence Performance Programme, delegates will understand that internal customer service is just as critical as external customer service and also learn the ability to consistently create a good impression for yourself and your company. Managing a relationship requires that people are alert to changing needs, aware of difficulties as they arise and able to see issues that need resolving.

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Art Of Successful Business Writing PDF Print E-mail

Most people care a great deal about good writing, especially if you are writing emails, memos and correspondence especially to customers. An unclear, garbled email can waste your company time and money. Too many errors can change the meaning of your message without your realizing it. In addition, bad writing makes a negative impression on the reader.

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Document Examination and Verification Course PDF Print E-mail

One of the biggest results of the economic slowdown is the rise in application fraud. This type of fraud usually involves falsifying, omitting details or counterfeiting from applications in order to access a travel documents, credit card, identity cards, loan, mortgage, insurance product and other documents that need to be verified.

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Bengkel Tindakan Tatatertib Pelajar IPT PDF Print E-mail

Pihak Berkuasa Tatatertib Pelajar telah diberikan kaedah dan cara-cara tindakan tatatertib terhadap pelajar menerusi Akta Universiti dan Kolej Universiti 1971. Kuasa yang diberi ini bersifat Domestik Tribunal yang mesti dipertanggungjawabkan kepada Undang-undang Awam Negara. Prinsip dan aturan undang-undang Awam hendaklah dipatuhi semasa proses domestic tribunal dilaksanakan bagi memastikan undang-undang negara dipraktikkan dengan adil.

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